ITR - Integrated District Heating System

Recording and maintaining consumer data

• Recording consumers' identification data, addresses and meters.
• Managing consumer contracts.

Collecting and processing meter data

• Automatic or manual recording of meter readings.
• Calculation and analysis of heat consumption.
• Processing data collected through remote meter reading.

Handling consumer complaints and reports

• Recording and tracking consumer complaints and reports.
• Fast and efficient resolution of complaints and reports.

Support for technical and maintenance tasks

• Electronic work orders: task intake and handling, workflow management, data collection and reporting;
• Storage and management of technical documentation;
• Preparation and tracking of maintenance schedules.

Fast and efficient district heating and hot water billing

In many places, preparing residential district heating and hot water bills still takes days, while billing non-residential consumers is a one-off, time-consuming process. With our system, that is a thing of the past!

Our automated billing software meets all the special requirements of district heating and hot water billing, and makes billing so simple that users can complete their tasks in a fraction of the time it used to take. This frees up valuable time for other important tasks.

• Comprehensive records and billing for residential and non-residential customers.
• Calculation of heating and hot water heat charges.
• Precise management of the substation data required for billing.
• Management of local government subsidies.
• Accurate records of meter readings and condominiums.
• Individual and batch invoicing.

The Likvid module covers financial records and supports

• Handling daily bank and cash batches;
• Preparing VAT returns by VAT position;
• Preparing bank transfers.

The certified document management module handles the electronic storage and management of records and documents

• Storing and tagging contracts, setting deadlines and reminders;
• Electronic signing and authentication of documents;
• Secure archiving and retention of documents;
• Compliance with electronic records management rules.

KKR (RECEIVABLES MANAGEMENT) efficiently supports the complete management of receivables in every phase of collection (from A to Z)

• Automates the repetitive tasks of the collection process;
• Supports a wide range of soft collection techniques, e.g. sending payment reminders;
• Supports legal collection steps, e.g. electronic completion of payment order (FMH) and enforcement (VH) forms;
• Makes the collection process more efficient, reduces collection costs and increases the collection rate.

An online platform for convenient and fast self-service for customers

• Updating customer and contract details;
• Fault reporting;
• Viewing billing information;
• Booking appointments.

The report module supports data collection, analysis and visualisation

• Data collection: from different modules; filtering, sorting and grouping data to achieve the desired results;
• Data analysis: identifying and comparing trends and patterns in the data;
• Data visualisation: creating tables, graphs and charts to present the data;
• Other functions: exporting reports in various formats, scheduled/automatic runs and delivery by email, real-time display on a dashboard.